Suporte Help Desk

• Ticket Opening
• Ticket Opening - Third Parties
• Questions and Guidance
• Ticket Investigation and Diagnosis (Secondary Screening)
• Ticket Categorization and Severity Definition - SLA Asset Requests (Upgrade)
• Software License Requests
• Ticket Classification and Routing - Teams
• Printer Asset Requests
• Printer Maintenance Requests
• Low-Level Printer Maintenance Support
• Desktop and Notebook Maintenance - Low-Level Repairs
• Desktop and Notebook Maintenance - Upgrades
• Hardware Analysis - Upgrades
• Operating System Configuration
• Approved Software Installation
• Software and System Updates
• Network Configuration - User Access
• User Unlocking
• User Password Resets
• User Group Assignments
• External VPN Access Configuration
• Smartphone Configuration
• Smartphone Maintenance - Low-Level
• New Smartphone Validation and Requests (Secondary Screening)
• Virtual Extensions Configuration
• Network Folder Mapping

Network Infrastructure

Cloud Systems: Google Cloud | Microsoft Azure | AWS |

On-Premise Systems:

Network Topology and Communication Adjustment and Resolution of Bottlenecks
Network Structure and Topology Mapping
Proxy Server Installation and Configuration
DHCP Server Installation and Configuration
Print Server Installation and Configuration
Network Packet Filtering and Traffic Identification
Configuration and Installation of Cisco | HP | Other Switches
Cable Section Correction and Replacement
Correction of Defects in Fiber Optic Converters and Ubiquiti Transmission Antennas

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Automation Infrastructure

Supervisory Systems: Johnson Controls | Honeywell | Delta |

EAS Systems: Ultra Post | Ultra Line | Scan thru |

RF Systems: Atena RF Sensormatic

Radio Frequency System Implementation
Building Automation System Mapping and Mapping
Light Sensor Implementation for Climate-Based Lighting Control
Adjustment of Asset Measurements via RS-232 Communication
Infrastructure for Refrigeration Systems (fan coils and chillers)
Infrastructure Reconstruction and Projects (AutoCAD)
Pressurization System Implementation
Extraction Window Implementation
Electromagnetic Detection System Implementation
Troubleshooting of Radio Frequency Transmission and Reception Antennas
Input Meters
Controllers
Sound System Infrastructure

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CCTV Infrastructure

CCTV: Digifort | DGuardian | Intelbras | Tecvoz | Hikvision | Pelco | America Dynamics |

Local CCTV Infrastructure Construction
Implementation of Storage for Video File Allocation
Survey and Mapping

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SDAI Infrastructure

System Types: EST3 | Ascael | Simplex | Johnson Controls |

Fire Alarm System Mapping and Mapping
Intrusion Alarm System Infrastructure Construction
Project Adjustment and Loop Distribution (Physical)
Correction of Technical Documentation
Correction of Technical Drawings and Loop Distribution (AutoCAD)
Correction of Fire Alarm System Loops

Systems

Paas Web Platform: Asset Management | E-commerce Management | Inventory Control |

Windows Form: Weighing Scale Monitoring |

Automation Software: Input Management and Data Storage |

Virtualization: Hyper-V | VM Ware | Docker Virtualization Systems

Citrix System Configuration and Fixes
Configuration and Fixes for Intrusion Alarm System
ERP Systems (Prisma, Fractal, TOTVIS, Cervello)
Configuration and Fixes for Fire Alarm System
Configuration and Fixes for Automation Supervisory System
Configuration and Fixes for CCTV System
Access Control Systems

Team Management

N2 Field Support Teams (medium complexity support)
SP and GO Units
Specific Operational Support
Procedure Development
Management Reporting
SLA Control and Priority in Support

Courses

Microsoft: Microsoft Azure Data Fundamentals DP-900

Microsoft: Cloud Computing and Artificial Intelligence

FIAP: Business Intelligence

Oracle one: Front End

Oracle one: Logic Programming

Udemy: Node.js and MongoDB Development

Udemy: Complete Database

Fundação Bradesco: IT Fundamentals - Hardware and Software

Fundação Bradesco: Project Management I

Fundação Bradesco: Data Modeling

Fundação Bradesco: Computer Networks

Fundação Bradesco: Operating Systems

SENAI: Introduction to Electronics