About me

Lead IT Process and Support Analyst open_in_new

Rumo | Currently

Leadership of regional teams at Rumo, problem-solving, result collection, and forecasts for top management, administration, and control of local support at the units, as well as specialized technical support.

Results: Implemented a web platform for internal process control and management, inventory management, mail dispatch, and standardization of team support.

2022

IT Support Analyst open_in_new

Rumo

  • Assistance and guidance to corporate users (Cloud Cervello). - Troubleshooting caused by systems, hardware, and networks (Citrix, SAP, Office, and other applications). - Analysis, repair, installation, and formatting of the Windows operating system.
  • Troubleshooting caused by systems, hardware, and networks (Citrix, SAP, Office, and other applications).
  • Analysis, repair, installation, and formatting of the Windows operating system.
  • Maintenance of desktop and laptop devices.
  • Development of procedures, reports, systems, spreadsheets, and automated applications.
  • Technical assistance in operational areas.
  • Analysis of Windows AD users.

IT Support and Infrastructure Analyst open_in_new

ARMI Consultoria e Treinamento

Specific contract for Help Desk support and IT infrastructure maintenance at Lang Mekra.


Senior Electronic Technician open_in_new

Brazilian Navy

Electronic maintenance, testing, and low-level software development.

Senior Systems Technician open_in_new

E-vertical

Maintenance, implementation, and support of SDAI, SAP, SCA, Access Control, automation software, input control, and consumption forecasts infrastructure and systems, updating building projects, technical support on assets, Controllers, Managers, Peripherals, Storage Servers, and Supervisory Systems, as well as other regional teams, for the company's client base.

Achieved Results: Recovered the automation of Shopping Iguatemi and included it in the team's routine operation, previously not in use, recovered the fire alarm system, previously functional only at 35%. Mapped and surveyed the database of all devices, meters for inputs were allocated to the system, and data collection software was implemented. Due to the performance and evolution of the systems, new functions were assigned, adding value to the E-vertical company.

Systems Technician II open_in_new

E-vertical

Operational level and Management of the Automation System, Fire and Electronic Security Systems of Shopping Iguatemi Esplanada, activities involved maintenance of assets, system administration as a whole.

2018

Systems Technician I open_in_new

Operational level of the Automation and Fire Systems of Shopping Iguatemi Esplanada, which included mapping and surveying of devices, as well as correction, installation of new solutions for the operation of Shopping Iguatemi.

Installation and Maintenance Technician Senior open_in_new

Vigzul

Maintenance and installation of Monitoring and security systems, maintenance of network systems and infrastructure. Achieved Results: Best company average in customer service and problem resolution.

Electronic Technician open_in_new

Active Engineering

Operational activities in the branches of Caixa Econômica Federal and Banco Bradesco, performing maintenance on security systems, networks, infrastructure, equipment maintenance, Microcomputers (PCbasic), HDs, and Linux and Windows Operating Systems. Achieved Results: Met service and call demand targets, operational technical support in the field.

Electronic Technician open_in_new

Sensormatic Solutions Latin America

Activities involving implementation, maintenance, and management of CCTV systems, UPS, Access Control Systems, EAS/RF Systems, computer networks, infrastructure, command maintenance, PCs, software configuration, and technical support to users in commercial and industrial establishments of the company's customer base such as Grupo Pão de Açúcar, Commeta, Kalunga, Walmart, Carrefour, Lojas Americanas, Lelis Blanc, Handbook, Nike, Planet Girls, Drogaria SP, Renner, Riachuelo, and others in the state of São Paulo. Achieved Results: Completed over 1600 service calls at an average of 70 calls per month in different regions, always available and excelled as a professional, achieved an excellent performance rating.

Electronic Technician open_in_new

Grupo Souza Lima

Administration and management of security systems at Aurora Eadi company, performing corrective and preventive actions to maintain operations.

Electronic Technician open_in_new

Atlas Schindler Elevators

Preventive and corrective maintenance on Atlas Schindler Elevators and escalators. Specialized Technician in Safety Brakes (various brake systems), electronic commands, contactors, speed monitors, door operators, motors, bearings, and electrical systems in industrial and commercial establishments. Responsible for 64 Elevators, achieved the monthly goal of adjusting and maintaining Brakes (15 in total) and maintained the quality standards in maintenance.

Foreign Trade Transportation Analyst open_in_new

Municipality of Sorocaba

Administrative activities as designated and work in the municipal secretariats.

Technical Internship

CIEE - Center for Integration of Business and Education

Internship as an Electronics Technician in a telecommunications company, involving VoIP technology implementation, servers, network management, installation, and configuration of PABX.

  • 2023
  • 2020
  • 2019
  • 2016
  • 2014
  • 2013
  • 2011
  • 2010
  • 2009
  • 2008
  • 2007